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CAI offers the following memberships:

How CAI Memberships are Processed
Applications Mailed to Lock Box (PO Box 34793, Alexandria, VA 22334-0793)

  • Membership payments received via the lock box are deposited by the bank. Transactions with invoice numbers are processed and uploaded from the bank to us. The Accounts Receivable department retrieves the hard copy documentation from the bank daily. Both the payment and membership information are then batched for processing. Membership application is manually entered by staff.

Applications Mailed to Physical Address
(6402 Arlington Blvd., Ste. 500 Falls Church, VA 22042)

  • Membership payments mailed to our physical address are received by Accounts Receivable and deposited at the local bank branch office then batched along with the accompanying application. The membership information is then entered into the database. Credit card and processed payments are processed upon receipt.

Faxed applications

  • Applications can be faxed to (240) 524-2424. This is our e]fax (email) system and is strictly for credit card payments. The system is checked daily and processed in the same manner as mailed payments.

Online membership join/renewal

  • These services are available at www.caionline.org/join. The membership is immediately processed and entered into the database and does not require an internal processor to enter any information.

Membership via the Member Service Center

  • Our Member Service Center at (888) 224-4321 accepts membership and payment information over the phone via credit card. We do not accept checks by phone nor do we bill for membership.
  • Memberships are then forwarded to the Accounts Receivable department for processing. Member Service Center staff do not process memberships.

How long does it take for a membership to be processed and a New Member Kit mailed?

Membership applications are processed within three to five business days from receipt and a welcome kit is sent within one week. The kit includes detailed information about member benefits based on member type along with their membership card.

Do members receive an e-mail immediately upon joining?

Yes, once a membership is processed online or internally the member receives an email with their member number enabling them to log in to the Members Only section of the website.

Do the membership and chapter relations departments receive and process membership applications?

No, all application processing occurs within CAIfs Accounts Receivable department. Membership and chapter relations staff do not receive, review or process membership applications. These staff should not be sent membership applications and payments in accordance with general accounting practices.

Are partial membership payments processed and what about credits?

A membership is only processed if full payment is received and we do not offer payment plans. Partial payments are entered as a credit. Credits are monitored on a monthly basis by both membership and accounts receivable staff.

When does a member receive a membership renewal notice?

Renewal notices are sent 90, 60 and 30 days prior to membership expiration. If we have an e-mail address for the member the 90 day renewal notice is sent electronically and all subsequent invoices (if needed) are sent hard copy.

When renewing does the member receive a new membership card reflecting the new expiration date?

Yes, a new card is sent within one week of renewal.

How are members affiliated with a chapter?

Members are affiliated at the time of membership processing based on their zip code. The member does have the option to change their chapter affiliation if they wish.

Who do I contact regarding membership status or payment?

Contact our Member Service Center at (888) 224-4321 for membership status and for payment inquiries, contact our Accounts Receivable Department at (703) 797-6005.

Community Associations Institute of the Coachella Valley (CAI-CV)

• 41-905 Boardwalk, Suite A-2, Palm Desert, CA 92211 •

Phone (760) 341-0559 • Fax (760) 341-8443 • Admin@cai-cv.org

 

PLATINUM

 

AMS Paving

 

Asphalt MD's

 

Associa Desert Resort Management

 

Bissell Design Studios Inc.

 

Conserve LandCare

 

Diversified Asphalt Products

 

Empire Works

 

Fiore Racobs & Powers

 

KESQ NEWS Channel 3 ABC

 

NPG Asphalt

 

Pacific Western Bank

 

Roof Asset Management

 

Signarama

 

Sunshine Landscape

 

Vantage Point Construction

 

Western Pacific Roofing

GOLD

 

AMS Security

 

BRS Roofing

 

CBCI Construction

 

Epsten Grinnell & Howell, APC

 

Flood Response

 

G4S Secure Solutions USA

 

Lloyd Pest Control

 

Mutual of Omaha

 

Peters & Freedman, LLP

 

Prendiville Insurance Agency

 

PrimeCo

 

Purified Pool Water

 

Vintage Associates

SILVER

 

Artistic Maintenance, Inc.

 

Automation Pride

 

Barcode Automation, Inc.

 

Coachella Valley Water District

 

DWI

 

Farley Interlocking Pavers

 

Frazier Pest Control

 

Horizon Lighting

 

Painting Unlimited

 

Powerful Pest Management

 

Seacoast Commerce Bank

 

Three Phase Electric

 

Union Bank Homeowner Association Services

BRONZE

 

Accurate Leak Locators

 

Adams Stirling, PLC

 

Albert Management, Inc.

 

All Counties Fence and Supply

 

Alliance Association Bank

 

Association Reserves

 

Bank of Southern California

 

Ben's Asphalt, Inc.

 

Dunn-Edwards Corporation

 

FirstService Residential

 

Frontier Communications

Guralnick, Gilliland & Knighten

 

Kasdan LippSmith Weber Turner, LLP

 

LaBarre/Oksnee Insurance

Agency

 

Law Office of Jennifer James, Esq.

 

PatioShoppers Commercial Furnishings

 

Powerstone Property Management

 

Pro Landscaping, Inc.

 

S.B.S Lien Services

 

SCT Reserve Consultants

 

SERVPRO of Palm Desert

 

SERVPRO of Palm Springs/Indian Wells

 

Sherwin-Williams Paint Co.

 

Silldorf Law, LLP

 

Suntech Consulting & Roofing

 

The Management Trust

 

United Paving

 

U.S.Security Associates, Inc.

 

Vista Paint Corporation

 


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