How CAI Memberships are ProcessedApplications Mailed to Lock Box (PO Box 34793, Alexandria, VA 22334-0793)
Membership applications are processed within three to five business days from receipt and a welcome kit is sent within one week. The kit includes detailed information about member benefits based on member type along with their membership card.
Do members receive an e]mail immediately upon joining?
Yes, once a membership is processed online or internally the member receives an email with their member number enabling them to log in to the Members Only section of the website.
Do the membership and chapter relations departments receive and process membership applications?
No, all application processing occurs within CAIfs Accounts Receivable department. Membership and chapter relations staff do not receive, review or process membership applications. These staff should not be sent membership applications and payments in accordance with general accounting practices.
Are partial membership payments processed and what about credits?
A membership is only processed if full payment is received and we do not offer payment plans. Partial payments are entered as a credit. Credits are monitored on a monthly basis by both membership and accounts receivable staff.
When does a member receive a membership renewal notice?
Renewal notices are sent 90, 60 and 30 days prior to membership expiration. If we have an e-mail address for the member the 90 day renewal notice is sent electronically and all subsequent invoices (if needed) are sent hard copy.
When renewing does the member receive a new membership card reflecting the new expiration date?
Yes, a new card is sent within one week of renewal.
How are members affiliated with a chapter?
Members are affiliated at the time of membership processing based on their zip code. The member does have the option to change their chapter affiliation if they wish.
Who do I contact regarding membership status or payment?
Contact our Member Service Center at (888) 224-4321 for membership status and for payment inquiries, contact our Accounts Receivable Department at (703) 797-6005.