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CAI offers the following memberships:

How CAI Memberships are Processed

Applications Mailed to Lock Box (PO Box 34793, Alexandria, VA 22334-0793)
  • Membership payments received via the lock box are deposited by the bank. Transactions with invoice numbers are processed and uploaded from the bank to us. The Accounts Receivable department retrieves the hard copy documentation from the bank daily. Both the payment and membership information are then batched for processing. Membership application is manually entered by staff.
Applications Mailed to Physical Address (6402 Arlington Blvd., Ste. 500 Falls Church, VA 22042)
  • Membership payments mailed to our physical address are received by Accounts Receivable and deposited at the local bank branch office then batched along with the accompanying application. The membership information is then entered into the database. Credit card and processed payments are processed upon receipt.
Faxed applications
  • Applications can be faxed to (240) 524-2424. This is our e]fax (email) system and is strictly for credit card payments. The system is checked daily and processed in the same manner as mailed payments.
Online membership join/renewal
  • These services are available at The membership is immediately processed and entered into the database and does not require an internal processor to enter any information.
Membership via the Member Service Center
  • Our Member Service Center at (888) 224-4321 FREE accepts membership and payment information over the phone via credit card. We do not accept checks by phone nor do we bill for membership. Memberships are then forwarded to the Accounts Receivable department for processing. Member Service Center staff do not process memberships.
How long does it take for a membership to be processed and a New Member Kit mailed?
Membership applications are processed within three to five business days from receipt and a welcome kit is sent within one week. The kit includes detailed information about member benefits based on member type along with their membership card.

Do members receive an e]mail immediately upon joining?
Yes, once a membership is processed online or internally the member receives an email with their member number enabling them to log in to the Members Only section of the website.

Do the membership and chapter relations departments receive and process membership applications?
No, all application processing occurs within CAIfs Accounts Receivable department. Membership and chapter relations staff do not receive, review or process membership applications. These staff should not be sent membership applications and payments in accordance with general accounting practices.

Are partial membership payments processed and what about credits?
A membership is only processed if full payment is received and we do not offer payment plans. Partial payments are entered as a credit. Credits are monitored on a monthly basis by both membership and accounts receivable staff.

When does a member receive a membership renewal notice?
Renewal notices are sent 90, 60 and 30 days prior to membership expiration. If we have an e-mail address for the member the 90 day renewal notice is sent electronically and all subsequent invoices (if needed) are sent hard copy.

When renewing does the member receive a new membership card reflecting the new expiration date?
Yes, a new card is sent within one week of renewal.

How are members affiliated with a chapter?
Members are affiliated at the time of membership processing based on their zip code. The member does have the option to change their chapter affiliation if they wish.

Who do I contact regarding membership status or payment?
Contact our Member Service Center at (888) 224-4321 FREE for membership status and for payment inquiries, contact our Accounts Receivable Department at (703) 797-6005.

Community Associations Institute of the Coachella Valley (CAI-CV)

• 41-905 Boardwalk, Suite A-2, Palm Desert, CA 92211 •

Phone (760) 341-0559 • Fax (760) 341-8443 •




AMS Paving


Asphalt MD's


Associa Desert Resort Management


Bissell Design Studios Inc.


Conserve LandCare


Diversified Asphalt Products


Empire Works


Fiore Racobs & Powers




NPG Asphalt


Pacific Western Bank


Roof Asset Management




Sunshine Landscape


Vantage Point Construction


Western Pacific Roofing



AMS Security


BRS Roofing


CBCI Construction


Epsten Grinnell & Howell, APC


Flood Response


G4S Secure Solutions USA


Lloyd Pest Control


Mutual of Omaha


Peters & Freedman, LLP


Prendiville Insurance Agency




Purified Pool Water


Vintage Associates



Artistic Maintenance, Inc.


Automation Pride


Barcode Automation, Inc.


Coachella Valley Water District




Farley Interlocking Pavers


Frazier Pest Control


Horizon Lighting


Painting Unlimited


Powerful Pest Management


Seacoast Commerce Bank


Three Phase Electric


Union Bank Homeowner Association Services



Accurate Leak Locators


Adams Stirling, PLC


Albert Management, Inc.


All Counties Fence and Supply


Alliance Association Bank


Association Reserves


Bank of Southern California


Ben's Asphalt, Inc.


Dunn-Edwards Corporation


FirstService Residential


Frontier Communications

Guralnick, Gilliland & Knighten


Kasdan LippSmith Weber Turner, LLP


LaBarre/Oksnee Insurance



Law Office of Jennifer James, Esq.


PatioShoppers Commercial Furnishings


Powerstone Property Management


Pro Landscaping, Inc.


S.B.S Lien Services


SCT Reserve Consultants


SERVPRO of Palm Desert


SERVPRO of Palm Springs/Indian Wells


Sherwin-Williams Paint Co.


Silldorf Law, LLP


Suntech Consulting & Roofing


The Management Trust


United Paving


U.S.Security Associates, Inc.


Vista Paint Corporation


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